Case management can typically be a complex system to get right, but through many years implementing case management solutions and our experience with SharePoint, we have built a case management framework that can be as simple or complex as you like. Since it is based on SharePoint and not 3rd party software, it is highly configurable and easy to use.

The RFI solution has been built to provide a SharePoint solution to manage requests for information relating to

• Freedom of Information Act (FOI)
• Data Protection Act
• Environmental Information Regulations (EIR)
• Complaints Management

…and any other request for information and case issues that you can think of.

Benefits

Benefits of the solution are

Auto Case File Creation. Automatically create a case file with predefined rules applying to it depending on the legislation the enquiry relates to. This ensures the right information is collected at the start of the process and correct time lines are followed.

Manage Costs. Manage the expenses and costs associated with an RFI. Dependant on the type of legislation, different costs may apply to the RFI.

Manage Timelines. Automatically manage time-lines dependant on whether the enquiry relates to the DPA, FoI or EIR legislation. This includes managing extensions if it is deemed by the Data Controller to be in the public interest.  

Run Parallel Workflows. Manage parallel workflows if a request requires information from several different departments.

Reporting. Provide reporting on all RFIs across the organisation, detailing what was completed within the allocated timeframe and identifying those that fell outside of it.

Control Processes. Control and ensure the right processes are followed with an auditable log of activities.

Security. Automatic creation of roles and security enabling strict control of access and privileges to controlled information.

Help. Have help information available to users when they need it.

Extremely easy to implement and use.

Contact

For information about a demo, trial and prices, please contact us.

About

Deltascheme is a UK based Systems Integrator, specialising in delivering Enterprise Content Management (ECM) solutions in SharePoint. Deltascheme is a Gold Certified Microsoft Partner.

Related posts:

1. Freedom of Information Solution
2. Freedom of Information Seminar – 15 July 2010
3. Information and Records Management Society Conference

Records Management with SharePoint

With the introduction of SharePoint 2010, Microsoft have made significant improvements around their Records Management offering.  Deltascheme have a number of case studies where we have implemented enterprise level Document & Records Management solutions with SharePoint (e.g. The Aztec Group in  Case Studies). If you have any doubts about using SharePoint for Records Management or want to find out more about how we can help you implement it, please come and see us or contact us directly.

Managing Freedom of Information (FoI) Requests with SharePoint

Along with Document and Records Management solutions, Deltascheme also has a package service offering for implementing a solution to manage FoI Requests using SharePoint. For more information about this, please either contact us directly or see us at the exhibition.

Who Should Attend IRMS Conference?

The conference welcomes all those  who work in or are concerned  with information and records  management, regardless of their  professional or organisational status  or qualifications, and who may be part  of any of the following disciplines:

More Information

See event web site  http://www.irmsconference.org.uk/

Related posts:

1. Records Management Society Event – 6 Aug 2009
2. The Future of Electronic Information and Records Management in the Public Sector, 2011
3. Records Management Conference 2010

• increasing the number of organisations to which FOI requests can be made, bringing in bodies such as the Association of Chief Police Officers, the Financial Services Ombudsman, and higher education admissions body UCAS; and also all companies wholly owned by any number of public authorities
• consulting on bringing a range of further bodies which are believed to perform functions of a public nature under the FOI umbrella, including Examination Boards, Harbour Authorities, the Local Government Association and the NHS Confederation
• making most public records available at The National Archives and other places of deposit ten years sooner, when they are twenty years old; the package will also reduce the time some types of information—including court records, ministerial correspondence and policy formulation—can be withheld, to twenty years instead of thirty
• undertaking post-legislative scrutiny, to see how well the Act is working in practice and whether there are further changes to be made….more

Freedom of Information (FoI) SharePoint Solution

If you are  subject  to the Freedom of Information Act, you may wish to consider the packaged service offering from Deltascheme to implement an FoI solution on your SharePoint platform.

The Deltascheme RFI solution  allows the processing of RFIs in accordance with the Data Protection Act (DPA), Freedom of Information (FOI)  Acts and Environmental Information Regulation (EIR).

For more information, see the solutions page or contact us directly.

Related posts:

1. Freedom of Information Solution
2. Freedom of Information Seminar – 15 July 2010
3. Information and Records Management Society Conference

The purpose of the Deltascheme RFI solution is to allow the pro-cessing of RFIs in accordance with the Data Protection Act (DPA), Freedom of Information (FOI) Acts and Environmental Information Regulation (EIR).  

The solution is built on the Microsoft Office SharePoint Services platform, providing a robust and highly-configurable web-based solution for the central storage and collaboration of documents and information. With Microsoft SQL Server hosting the data and Microsoft Internet Information Services hosting the logic / business intelligence and user experience, the solution provides a solid and proven staging platform.    

Benefits & Advantages

The Deltascheme RFI solution significantly eases the process of managing and dealing with RFI requests and most significantly it is built on the Microsoft SharePoint platform. In addition it has the following benefits  

• Case File Creation. Automatically create a case file with pre-defined rules applying to it depending on the legislation the enquiry relates to. This ensures the right information is collected at the start of the process and correct time lines are followed.
• Costs. Manage the expenses and costs associated with an RFI. Dependant on the type of legislation, different costs may apply to the RFI.
• Timelines. Automatically manage time-lines dependant on whether the enquiry relates to the DPA, FoI or EIR legisla-tion. This includes managing extensions if it is deemed by the Data Controller to be in the public interest.
• Parallel Workflows. Manage parallel workflows if a request requires information from several different departments.
• Reporting. Provide reporting on all RFIs across the organisa-tion, detailing what was completed within the allocated timeframe and identifying those that fell outside of it.Control. Control and ensure the right processes are followed with an auditable log of activities.
• Security. Automatic creation of roles and security enabling strict control of access and privileges to controlled infor-mation.
• Help. Have help information available to users.

To find out more and download the brochure, please click here.

Related posts:

1. Complaints Management, FOI Management with SharePoint
2. Freedom of Information Seminar – 15 July 2010
3. New plans to extend the scope of the Freedom of Information Act (FOI)

Deltascheme uses Rapid Redact to provide redaction capabilities in the  ECM solutions it delivers.

Whatever the volume of content for redaction, RapidRedact is a valuable tool enabling you to:

•  quickly redact sensitive information
•  keep information private and confidential
•  enjoy a more efficient and environmentally friendly process than manual redaction
•  audit and track which redactions have been made
•  automatically stamp documents with relevant FOI and DPA exemption codes.

 Benefits of RapidRedact

1. Appropriate for any electronic document, including Word, Excel, or PDF documents, scanned documents or images (such as TIFF, GIF & JPEG) and emails (including attachments), whether open source or read-only. No need for Adobe Professional.  
2. Automatically redact lists of sensitive words and phrases.
3. RapidRedact can assign FOI and Data Protection Act exemption codes.
4. Suitable as a stand-alone redaction tool, or on a server accessed by multiple users.
5. Use for secure document conversion (eg MS Word to pdf or tif), even where redaction is not required.
6. Can be integrated with any ODMA compliant document management system.
7. Demonstrable sustainability improvements for organisations endeavouring to be environmentally friendly.
8. Offers a transparent audit trail copy of the redacted document for future reference.
9. Guards against identity theft by securely removing signatures, credit card numbers and addresses
10. Removes hidden data from Word Processing formats (authors, revisions etc.)

PDF’s

Until recently, many organisations have believed PDF documents with text blanked out with standard tools to be a “safe” method of redacting documents. However, often this text can still be found in the file, even though it is not visible in Acrobat.  RapidRedact secures information contained in Word, Excel, e-mail and PDF documents.

Ease of Use

30 Second Demo

For a 30 Second demo click here

Free Trial

Click here to download a trial version of the software

Purchase RapidRedact

Please contact us for product or pricing information. The following licences are available

• Single user licences (small – medium size business)
• Server licences (large business – 50+ seats)
• Enterprise licences (companies that require end to end redaction capability including web applications)

Related posts:

1. Redaction Software for On-line Documentation
2. RapidRedact Desktop 2.2 Released
3. Freedom of Information Solution