Deltascheme » Support

Support

We offer a comprehensive package of support options, individually tailored to your needs through a Service Level Agreement.

If you have problem with an existing system, you can get in touch with the Deltascheme support staff via the following means;

Your Deltascheme support agreement may cover any or all of the following areas;

Software support

We support internally developed bespoke software, as well as third party applications supplied as components of solutions - from partners such as Microsoft, K2, and Kofax.
Hardware support

We provide first line support for scanning hardware provided as components of document capture solutions. When required we have relationships in place to make priority requests for engineering assitance from partners such as Kodak and Fujitsu.
System auditing and health checks

Where required we provide maintainance and health checks on customer systems to ensure continued stability and reliability.
User Training

We offer both “train the trainer” and “end user training” on all systems and solutions we deliver.
Solution enhancement

Commercial software products often receive patches and upgrades from their developers at no extra cost - we offer installation and configuration of these patches and upgrades as a part of your agreement.
Work Requests

Delivered solutions often require modification or extension to cover unplanned or unforseen requirements - we handle these through “work requests”, where you purchase blocks of consultancy or development time outside of your service level agreement.