Enterprise 2.0 vs. ECM
It is also defined by AIIM as a system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise.
Specific social software tools which programmers have adapted for enterprise use include:
- hypertext and unstructured search tools
- wikis
- weblogs for storytelling
- enterprise social bookmarking for tagging and building organizational folksonomies
- RSS for signalling
- collaborative planning software for peer-based project planning and management
- ideas banks for ideation (idea generation)
- social networking tools
- mashups for visualization
- prediction markets for forecasting and identifying risks.
Social networking capabilities can help organizations capture unstructured tacit knowledge. The challenge then becomes how to distill meaningful, re-usable knowledge from other content also captured in tools such as blogs, online communities, and wikis. This presents a challenge for Enterprise Content Management (ECM).
According to AIIM research shows that 54% of organisations consider Enterprise 2.0 to be important to their organisation’s overall business goals and success. 40% want to see it as part of their ECM suite, and 45% find it useful that an ECM suite offers a full range of Enterprise 2.0 capabilities. 25% of organisations are currently implementing Enterprise 2.0 functionality, and we are seeing a push for Enterprise and Web 2.0 within the US government.
Enterprise 2.0 is about being open and social, while Enterprise Content Management is usually about control. Many organisations have both requirements; they want free-form collaboration while ensuring regulatory compliance and control. This means that you need to plan for both to support your organisation moving forward.
To learn how you can improve collaboration without losing control, consider signing up to one of the AIIM ECM certification programs. Deltascheme can assist you by advising on appropriate technologies and turning requirements into real solutions.
Deltascheme is a specialist systems integrator and solutions provider delivering ECM and BPM solutions. We use Microsoft SharePoint as our primary application platform and have expertise delivering a broad range of integrated solutions such as EDRM, Case Management, Extranets, Intranets, CRM, Business Intelligence and data migration projects. Based in Marlow, Buckinghamshire, Deltascheme has 23 years experience of software engineering.